Call Center Supervisor - PK (KHI) |
| Jun. 27, 2008 - Jul. 30, 2008 |
| Location: | Pakistan - Karachi, TX |
| Benefits: | Medical, Provident fund and Quarterly bonuses |
| Type: | Full Time |
| Department: | ALL |
| Duties: | Effectively supervises personnel involved in responding to clients concerns and queries
Schedule workload
Develop and facilitate training
Develop and implement work performance standards
Encourage individual growth and development of employees
Forecast staffing needs
Focuses on delivering a positive customer experience
Resolve complex customer issues
Review staff work for accuracy and quality
Incumbent will administer performance assessments, promotions and disciplinary actions
Maintain/improve present service level, anticipating and addressing universal trends and monitoring/staying abreast of Queuing system trends
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| Qualifications: | 2+ years previous supervisory experience including the ability to recruit, train, motivate, and retain staff
Receives general direction and is competent to perform nearly all aspects of the job independently
Working knowledge of the Internet
Basic knowledge of contact centers
Excellent dispute resolution skills
Excellent judgment & decision making ability
Capable of meeting productivity performance goals
Excellent analytical skills
Ability to anticipate clients needs
Proven motivational skills
Excellent problem solving skills
Excellent oral and written communication skills
Proven team development skills
Proven leadership skills
Approaches work/responsibilities in a professional manner
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