Customer Service Representative |
| Aug. 12, 2008 - Sep. 30, 2008 |
| Location: | Austin, TX |
| Salary Range: | Hourly |
| Benefits: | This is a full time position with a complete benefits package upon hire. The position offers a base salary as well as sales commissions and bonuses. |
| Type: | Full Time |
| Department: | Operations |
| Description: | Core Values: Execution | Passion | Integrity | Accountability | Innovation | Speed
360training is a training technology and content company. We are looking for an Customer Service Representative who will have the following duties: |
| Duties: | Key Goals:
Effectively responds to clients concerns and queries with courtesy and professionalism
Communicates with customers via phone, e-mail or chat
Assist clients with troubleshooting level 1 technical problems with course player or website
Focuses on delivering a positive customer experience
Strong interpersonal skills; professional, courteous, friendly, and empathetic
Resolve complex customer issues
Performs other duties as assigned by management.
Maintain acceptable phone productivity statistics
Bilingual preferred but not required (Spanish)
Must be available to work an 8-hour shift between the hours 7:30 am – 7pm (Mon – Fri)
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| Qualifications: | 1 year of customer service experience and HS diploma. Excellent communication skills and attention to details are a must. |
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